Talk to a human.
In-app chat is the fastest route once you have an account. Otherwise use the channel below that fits your question.
Channels
Account support
support@monifuse.comReplies within 12 hours, 7 days a week.
Business & partnerships
business@monifuse.comFor payment links, payouts, settlement and API access.
Security reports
security@monifuse.comVulnerability disclosures are acknowledged within 24 hours.
Complaints
If something went wrong, email complaints@monifuse.com with your account email, the date, and the transaction reference. We acknowledge every complaint within 2 business days and aim to resolve within 15 business days.
If you are not satisfied with the outcome, you may escalate to the relevant financial services regulator in your country, or to our partner institution — we will provide those contact details in writing with our final response.